As a response to the manhunt of William Morva on Aug. 21, Virginia Tech officials are debating whether to use a text messaging system to stay in touch with their students. One of my colleagues, Albert Raboteau, wrote about Tech's recent considerations.
The discussions are coming on the heels of a rash of articles in recent months about how text messaging and instant messaging have taken the place of e-mail in the lives of the millennial generation. Here's just one I was able to find. (Unfortunately, I couldn't find an active link to the AP story that I think started all the flurry of writing about texting and IMing. If anybody has it lying around, please send it to us in the comments section.)
Anyway, several universities around the country, including Penn State, have launched programs to begin using such systems. Penn State is working with e2Campus, one of a handful of companies who are trying to market their technology wares to universities.
Another school that has already started to use the technology is Montclair State University in New Jersey. MSU's program started last year (2005-06), and I wrote about it at my previous paper when they first rolled out the new phones that were part of the package. There, students can use the tricked up cell phones to check where the shuttle buses are on their routes around campus, to get into their university e-mail accounts and also to receive text messages from the university about school-wide news. They also have the option of using a personal security device linked with the police department that is able to track a student's movement through a global positioning system. (The idea, for example, is that a student who goes jogging alone might want to put the security device on for the time of the run, in case of emergency.)
All of these features sound like they might work well in getting students to sit up and pay attention to university happenings -- school closings because of weather, news about an upcoming rally or other event -- or even help with personal safety and peace of mind. But I do question how well they would work in a real, large-scale emergency. As many learned on Sept. 11, 2001, cell service was so jammed that the phones were almost useless. E-mail was the best way to stay in touch that day. When I was in New York City for the August 2003 blackout, none of my friends were able to use their mobile phones. I also heard from many students at Virginia Tech that they had spotty service throughout the day when Morva was running loose because of the overloading of the system with parents trying to call in.
All of that makes me wonder if the service or networks would be able to handle the volume of the text messages that a university would want to send to its students in an emergency. Are the systems just providing a false sense of security?